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Bill Pay Information
Paying Your Bill
Your bill is due and payable upon presentation. Balances not paid by the due date are subject to a 1% penalty of your outstanding balance. Bills that remain unpaid are subject to additional fees, property liens, and/or disconnection. Payments other than cash take 3-5 business days to process by the banks and credit cards. Customers need to ensure that sufficient time exists for the Water District to receive the payment by the due date. Non-sufficient funds charges will apply if payment is returned. For a full breakdown of fees and deadlines, visit Water Rates & Fees. If service is disconnected, service will not be restored until all fees are paid in full. If a property lien is served, the lien will not be removed until all fees are paid in full. For more information on property liens, visit Property Liens & Special Assessment to Tax Roll.
Please see the front of your bill for the exact due date.
Online: Please be aware that we may be experiencing extremely high call volume. Customers are highly encouraged to pay their bills online and enroll in auto-pay. Click on the link below and enroll in our online account service. You will need to enter your water service customer number and service address to complete the enrollment process.
Click Here to pay your Water Bill Online
Customers can manage their account 24/7 online with features such as:
- View account balances
- Make a one-time payment without enrolling
- Pay with checking or savings account
- Pay with debit/credit card including Visa, MasterCard, Discover, and American Express (convenience fee will apply)
- Schedule a future payment
- Enroll in paperless billing
- Enroll in auto-pay
- Enroll in Text to Pay (Short Message Service)
- Enroll multiple accounts under a single log-in
- Submit customer service questions
Auto-Pay: You may enroll in auto-pay online using our online portal. Physical applications are available at the Water Billing counter. You can use your bank account and the payment will draft on the due date.
Payments Made Through Your Bank: When making payments through your bank, please ensure that your bank notates the correct water account number as shown on your bill. Also, please note that although you may make payment arrangements through your bank electronically, some banks make payment to the Hesperia Water District by mailing a paper check. As with all payments sent by mail, please ensure that sufficient time exists for the Water District to receive the payment by the due date.
Pay-by-Phone: With the automated pay-by-phone service, payments can be made from your bank account or with a debit/credit card (Visa, MasterCard, Discover, or American Express). A convenience fee will apply to payments made with credit/debit cards. Customer Service Representatives cannot take your payment over the phone. Payments over the phone must be completed through our automated IVR system.
To pay using our automated system, please dial (760)947-1840 and press "4" to be connected to our IVR system.
Text-to-Pay: The Hesperia Water District now offers a Text to Pay service to access and pay your utility bill through text message. Enrolled customers will receive text notifications of their water and/or sewer utility bill and can reply to the message to pay their bill. For more information on how to enroll, please visit www.cityofhesperia.us/TextToPay.
Mail: Send a check or money order with the bottom portion of your bill. Do not send cash. Payments can be mailed to:
Hesperia Water District
Attn: Utility Billing
9700 Seventh Ave.
Hesperia, CA 92345
Drop Box: For your convenience, a drop box is available at our office (9700 Seventh Avenue, Hesperia, CA 92345) for after-hour payments. Place your check or money order in an envelope and clearly label with your name, address and account number. Do not place cash in the drop box. Payments dropped off after 7:30 AM will not be posted to your account until the next business day.
Payments Made Through Your Bank: When making payments through your bank, please ensure that your bank notates the correct water account number as shown on your bill. Also, please note that although you may make payment arrangements through your bank electronically, some banks make payments to the Hesperia Water District by mailing a paper check. As with all payments sent by mail, please ensure that sufficient time exists for the Water District to receive the payment by the due date.
In Person: We accept cash, check, and money order at the front counter inside City Hall. Debit/credit cards are accepted at a self-service Kiosk inside City Hall; a convenience fee applies to payments made with credit/debit cards. We are located at 9700 Seventh Ave, Hesperia CA, 92345.
Drop Box: For your convenience, a drop box is available at our office (9700 Seventh Avenue, Hesperia, CA 92345) for after-hour payments. Place your check or money order in an envelope and clearly label with your name, address and account number. Do not place cash in the drop box. Payments dropped off after 7:30 AM will not be posted to your account until the next business day.
Disclaimer
Accounts are not considered paid until the payment is received by the District. It is the customer's responsibility to ensure that payments are received by the District by the due date. The District is not responsible for lost or delayed mail.
Past Due Balance: If there is a previous balance shown on the bill, it is PAST DUE and your water service will be subject to property lien and/or disconnection and additional fees. Recent payments may not be reflected on the bill.
Closing Balances/Credits: Remaining balances may be transferred to another account held by the same customer.
Disputing your bill
All disputed bills must be submitted in writing or emailed to utbilling@cityofhesperia.us prior to delinquent/disconnection date. Each dispute will be reviewed on a case-by-case basis.