How to Start/Stop Service

Starting Service

You can request to start water service by contacting our customer service staff via email at utbilling@cityofhesperia.us or by visiting our Water Billing counter located inside Hesperia City Hall.

What is Required to Start Service?

  • Completed New Customer Service Application
  • A valid, government-issued photo identification
  • Account deposits are required and must be quoted by a Hesperia Water District customer representative. 

Account Setup Fee

All new water accounts are assessed a mandatory $25 New Account Setup Fee, which is payable with the first water bill. Water accounts activated on the same day are charged a $38 Same Day Service Charge Fee. For more information on fees & rates, visit our Water Rates & Fees webpage.

Deposits

If you are not a current or previous customer in good standing with a minimum of one year of good payment history, a refundable deposit will also be required. The deposit must be paid in full prior to signing up for water service. Deposits are based on the average water usage over the previous 12 months. Deposits are payable by cash, money order, Visa, MasterCard, Discover, American Express, or debit card. This deposit will be credited to the account after 12 months of on-time payments, or upon termination of services, whichever comes first. Refunds are typically issued within 6 weeks of termination.

Terminating Service

You may request to terminate service by contacting Hesperia Water District at (760)947-1840 or by visiting the Water Billing counter inside Hesperia City Hall. Water Billing requires a minimum notice of one business day to perform the turn-off of water services, as well as a forwarding address to send the final statement and/or any refund of deposit. Accounts are not closed, transferred, or re-opened automatically. It is the responsibility of each account holder to notify the Hesperia Water District to discontinue water service. 

To terminate service electronically, submit the Termination Service Form or fax terminations to (760) 947-1218. If you have any questions, please contact Water Billing at (760) 947-1840.

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