Resources for Seniors

Assistance for the Senior Population

The County Senior Information and Assistance (SIA) program provides information, referrals, and assistance to help senior citizens solve problems they may have. Available daily from 7 a.m. – 7 p.m. 

  • Senior Information & Assistance Program (800) 510-2020 
  • Victorville SIA (760) 243-8459

The County Age Wise Program is a non-traditional mental health program for the high-risk and underserved older adult population. This program provides in-home behavioral health and case management services to mentally ill older adults, aged 60 and over. Call (800) 451-5633, available 24 hours a day, 7 days a week.

The County Department of Aging and Adult Services is an agency dedicated to helping seniors and at risk individuals to improve or maintain choice, independence, and quality of life. The department works to ensure seniors and adults with disabilities have the right to age in place in the least restrictive environment. Visit their website at http://hss.sbcounty.gov/daas/. You may also contact them through the following avenues: 

Call Adult Protective Services (APS) hotline to report elder and dependent abuse is available at (877) 510-2020, available 24 hours a day, 7 days a week. You can also call the Elder/Dependent Adult Hotline at (877)565-2020, also available 24 hours a day, 7 days a week.

Staying cool during hot summer months

Before the COVID-19 pandemic, seniors who were without air conditioning on hot days would usually frequent “Cooling Centers” such as, libraries and shopping centers. However, these places have closed due to Governor Newsom’s Stay-at-Home Order ordering all non-essential businesses to shut down in response to the coronavirus pandemic. 

Seniors without access to air conditioning should call San Bernardino County’s Adult Protective Services toll-free Hotline at 1-877-565-2020 for assistance. County staff will assist senior residents in finding a solution that best meet their cooling needs. For more information on Adult Services, please visit the San Bernardino County Department of Aging and Adult Services website at http://hss.sbcounty.gov/daas/programs/APS.aspx.

**May 8th, 2020 Update**

The Department of Aging and Adult Services (DAAS) has purchased 150 box fans for eligible seniors in San Bernardino County. Seniors can call the DAAS hotline at 877-565-2020 where they will be assessed for this and other needs. Individuals must be 65 and older or 18-65 dependent adults and at risk for severe neglect or abuse. For more information, please view the May 8th County update http://wp.sbcounty.gov/cao/countywire/?p=6565

Elderly population considered "High-Risk" for COVID-19

Older people and people with pre-existing health conditions are at a higher risk of contracting serious complications from coronavirus. Elderly citizens, especially with pre-existing health conditions, must take proper precautions such as:

  • Staying home if possible
  • Washing your hands
  • Taking everyday precautions to keep at least 6 feet away from yourself and others
  • Keeping away from people who are sick
  • Stocking up on supplies
  • Cleaning and disinfecting frequently touched services
  • Avoiding all non-essential travel

Coping with stress

While taking proper precautions against coronavirus is vital, it can cause an increase in anxiety and stress. Fear and anxiety can be overwhelming, but remember that you are not alone. Reach out to friends and family members for regular phone conversations and talk to your doctor about ways to cope with stress and anxiety. Some things you can do to support yourself include:

  • Taking breaks from watching, reading, or listening to news
  • Taking care of your body
  • Making time to unwind
  • Connecting with others
  • Calling your healthcare provider if stress gets in the way

If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, please call Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746.

For more information on protecting seniors from coronavirus, please visit the CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/older-adults.html.