Frequently Asked Questions

City Response to COVID-19

How is the City of Hesperia responding to the COVID-19 Pandemic? 

The health and safety of Hesperia residents is our top priority. City officials are closely monitoring the guidelines and directives issued in responses to the COVID-19 Pandemic by lead agencies including the Federal Government, Center for Disease Control, and San Bernardino County Department of Public Health.

In response to the Coronavirus (COVID-19) outbreak, the City Manager has declared a local emergency. The declaration was ratified by the City Council on March 25, 2020. The local emergency declaration is an extra measure taken by the City to ensure that we are well situated to respond to the crisis. You may view the resolutions below: 

The City has also activated its Emergency Operations Center. This means that the City is devoting significant time to ensure that Hesperia remains transparent, operational, and as safe as possible during these times. 

In support of local business, Hesperia has suspended requirements for portions of city sign ordinance. For more information, please visit our Small Business Resources page. 

When will City facilities re-open? 

The City of Hesperia reopened its facilities to the public on May 26th, 2020. City facilities will continue to operate its normal business hours. To ensure safety for our employees and citizens, the City will require face coverings and social distancing for individuals conducting business within City facilities. The City has also installed plexiglass barriers, signs, and designated standing areas to ensure safety for our residents.

Please remember that many City services including paying water bills can be conducted online or by phone. We encourage our residents to utilize our online platforms or conduct business through phone calls when possible.

For information on Hesperia Unified School District closures, please visit the Hesperia Unified School District website or call them at (760)244-4411. 

For more information on Hesperia Park closures, please visit the Hesperia Recreation & Park District website or call them at (760)244-5488.

Has "x" event in Hesperia been cancelled? 

Please view our City Closures & Event Cancellations page for the latest updates on Hesperia events. 

How many people in Hesperia have been infected with the Coronavirus? 

For more information on infection rates and death rates in the San Bernardino County, please check out the COVID-19 Surveillance Dashboard below. You may also visit the San Bernardino County COVID-19 Response website.

Will the City of Hesperia (or other High Desert communities) have coronavirus testing?

Yes. The County of San Bernardino has been working closely with the High Desert community to provide safe and reliable ways of testing for COVID-19. The City of Hesperia will hold its first drive-thru testing on May 1st, 2020. We will continue to provide updates on future drive-thru testing plans. For more information, please visit our Coronavirus Testing Centers page.

Coronavirus Testing in San Bernardino County

Where does the San Bernardino County stand now in its testing capacity?

The County has significantly expanded COVID-19 testing over the past few months. Since the pandemic began in March, we have conducted more than 170,000 PCR (polymerase chain reaction) tests, which indicate whether a person is currently infected with the coronavirus, and almost 20,000 serological tests, which can show whether an individual has antibodies indicating they successfully fought off the disease. San Bernardino County currently has 27 testing sites, strategically located throughout the 20,000-square-mile County.

In early July, we were impacted by a nationwide shortage in testing supplies. When shortages occur, we will limit the number of appointments available through the COVID-19 Testing Sites web page.

Who can be tested?

At the onset of the pandemic, a lack of available tests led our community health experts to limit testing only to individuals showing symptoms, those who had traveled to infected areas, those in contact with individuals who had tested positive, and frontline medical caregivers. We are now encouraging everyone to get tested — whether or not you have shown any symptoms of the disease.

How easy is it to get tested? How much time does it take?

Unless there is a short-term, regional shortage of tests, getting tested is easy. You will first need to make an appointment on the COVID-19 Testing Sites page on the sbcovid19.com website. All persons must have an appointment confirmation number. There are a few different testing methods depending on the location or facility. Some will be a “nasopharyngeal specimen collection” which is a nasal swab administered by a healthcare professional, while other locations utilize a self-swab nasal test.

The whole process of testing takes 10-15 minutes. Sometimes there is a wait time so please be prepared by using the restroom before leaving for your appointment, bring water to stay hydrated and something to keep yourself entertained while you wait. Wearing a face covering is required.

How long before I learn the results of the test?

Test results are usually available in 7-10 days, although the time may be shorter or longer depending on when you are tested. If you test positive, Public Health staff (or a health care provider) will call you as soon as possible. If you test negative, you will not receive a call from Public Health. You can see your test results at https://patient.labcorp.com where you will need to create an account to access your patient portal. If you test positive or negative for COVID-19, you still should take preventive measures to protect yourself and others.

Where can I find out more information about Coronavirus Testing? 

The San Bernardino County COVID-19 FAQ website will have many more answers to your questions. Please visit https://sbcovid19.com/testing-sites/#faqs for more information. 


COVID-19 Symptoms

What are some of the Coronavirus symptoms? 

Coronavirus symptoms may appear 2-14 days after exposure and range from mild to severe and potentially, death. The symptoms to watch out for are: 

  • Fever
  • Cough
  • Shortness of breath

If you develop warning signs for the coronavirus, seek immediate medical attention. For more information on coronavirus symptoms, please visit CDC Coronavirus Symptoms website.

How does COVID-19 spread to others? 

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes, or talks. 
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. 
  • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms (asymptomatic)

What can I do to avoid getting the Coronavirus? 

Practice Social Distancing by putting space between yourself and others. Continue to practice healthy habits to help slow the spread of coronavirus. 

  • Wash your hands for at least 20 seconds
  • Avoid touching your face
  • Clean/disinfect frequently used surfaces
  • If you’re sick, stay home
  • Visit www.coronavirus.gov for more information

What is the treatment for Coronavirus? 

There is no treatment specifically approved for this virus. From the international data available, of those who have tested positive for COVID-19, approximately 80% do not have symptoms that would require hospitalization. For patients who are more severely ill, hospitals can provide supportive care. Because there is not treatment for COVID-19 at this time, it is important to learn how to protect yourself and prevent the spread of the disease. 


Business and Employers

I have been laid off or furloughed due to the Coronavirus. What are my resources?

If you have been laid off or furloughed, you may file an unemployment claim online with the CA Employment Development Department. Due to the Coronavirus Aid, Relief, and Economic Security (CARES) Act passed by Congress on March 27th, 2020,  unemployment qualifications have been broadened to include more individuals who may not have qualified previously. To see if you qualify, please visit their website. 

If you are looking for work, numerous retailers are now hiring according to the CA Retailers Association. Please visit their website at https://calretailers.com/

What determines an essential and non-essential business?

Governor Gavin Newsom and the San Bernardino County have laid out their guidelines for determining essential business. Please visit the following websites for further guidance:

The following is a partial list of common business categories and functions that must remain closed:

  • Indoor and outdoor dining areas at restaurants 
  • Bars and nightclubs 
  • Entertainment venues and gaming centers
  • Gyms and fitness studios 
  • Public events and gatherings 
  • Convention centers and banquet halls
  • Barbers, hair and nail salons
  • Car dealership onsite sales
  • Non-Essential retail
  • Tattoo and body art studios
  • Hotels, motels and short term rentals that do not meet criteria specified in the Health Officer’s Order dated 04/02/20
  • Health and beauty spas, including massage services that are not under the license of a healthcare provider

Local businesses or residents can call the San Bernardino County COVID-19 hotline at (909)387-3911, Monday - Friday, 9AM - 5PM for more information on the county, state, and federal guidance on essential businesses.

What should I do if I see a non-essential business still operating?

Non-essential businesses as defined by county, state, and federal governments must shut down their facilities except for the following minimum basic operations: 

  • Activities necessary to maintain and protect the value of the business’s inventory and facilities; ensure security, safety, and sanitation; and to process essential financial transactions including but not limited to: payroll, employee benefits, property leases or mortgages, accounts payable and receivable, and taxes. 
  • Activities to facilitate owners, employees, and contractors being able to continue to work remotely from their residences.

To report businesses potentially operating in violation of the Governor’s Executive Orders,  please call the San Bernardino County Public Information Line at (909)387-3911. This line is available Monday – Friday from 9am – 5pm.

Are there any relief programs for businesses and workers? 

Please visit our Small Business Resource page for more information. 


Senior Assistance

Are there any resources to assist the senior population?

Please visit our Resources for Seniors page for more information.


Mental Health and Crisis Services

I’m feeling anxious and stressed. Are there any behavioral health services available? 

If you need to begin behavioral health services, please call the County Department of Behavioral Health access line at (888) 743-1478. Individuals with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms. Additional information and resources can be found on the Substance Abuse and Mental Health Services Administration website.

The Disaster Distress Helpline is available 24 hours a day and is answered by trained crisis counselors who can support you or someone you care about who may be feeling distress related to COVID-19. Call (800) 985-5990 or text ‘TalkWithUs’ to 66746. Local crisis services are available by the County Department of Behavioral Health at wp.sbcounty.gov/dbh/crisis-services. You may also call the Community Response Team that is in your area, open every day from 7 a.m. – 10 p.m.:

  • High Desert (Covering Victorville, Hesperia, Apple Valley, Phelan, Adelanto, Lucerne Valley, Barstow) 
    • (760) 956-2345


Housing or Eviction issues

Who should I contact about renter and landlord issues? 

Please contact Inland Fair Housing Mediation Board (IFHMB) for assistance or call (909) 984-2254 and leave a message. To report housing discrimination, call (909) 984-2254, extension 175. 


Volunteer Opportunities

Where can I find volunteer opportunities to help my community? 

Visit the County’s Neighbor2Neighbor Response Team website for information on how you can work in tandem with a variety of essential workers who are providing support and outreach in our community. 

You can also visit the California Volunteers website to learn about volunteer opportunities such as delivering meals, donating to or volunteering at a shelter or food bank, donating blood, and much more.