Frequently Asked Questions

To quickly find your answers, please use the Ctrl + F function and search for keywords.

City Response to COVID-19

How is the City of Hesperia responding to the COVID-19 Pandemic? 

The health and safety of Hesperia residents is our top priority. City officials are closely monitoring the guidelines and directives issued in responses to the COVID-19 Pandemic by lead agencies including the Federal Government, Center for Disease Control, and San Bernardino County Department of Public Health.

In response to the Coronavirus (COVID-19) outbreak, the City Manager has declared a local emergency. The declaration was ratified by the City Council on March 25, 2020. The local emergency declaration is an extra measure taken by the City to ensure that we are well situated to respond to the crisis. You may view the resolutions below: 

The City activated its Emergency Operations Center (EOC) during the onset of the pandemic, but has now deactivated the EOC in light of new guidelines and information. The City will continue to devote significant time to our emergency preparations to ensure that Hesperia remains transparent, operational, and as safe as possible during these times. 

In support of local business, Hesperia has suspended requirements for portions of city sign ordinance. For more information, please visit our Small Business Resources page. 

Does the City of Hesperia have any programs to help families in need? 

The City started an Emergency Housing and Utility Assistance Program and an Emergency Business Assistance Program for Hesperia residents and businesses that qualify on a first-come first-serve basis. The program is now closed, but will open in the future when it receives more funding.

For more information, please view this document or visit the Economic Development webpage. For any questions, please contact April Antonio at (760)947-1909 or aantonio@cityofhesperia.us.

When will City facilities re-open? 

The City of Hesperia reopened its facilities to the public on May 26th, 2020. City facilities will continue to operate its normal business hours. To ensure safety for our employees and citizens, the City will require face coverings and social distancing for individuals conducting business within City facilities. The City has also installed plexiglass barriers, signs, and designated standing areas to ensure safety for our residents.

Please remember that many City services including paying water bills can be conducted online or by phone. We encourage our residents to utilize our online platforms or conduct business through phone calls when possible.

For information on Hesperia Unified School District closures, please visit the Hesperia Unified School District website or call them at (760)244-4411. 

For more information on Hesperia Park closures, please visit the Hesperia Recreation & Park District website or call them at (760)244-5488.

Has "x" event in Hesperia been cancelled? 

Please view our City Closures & Event Cancellations page for the latest updates on Hesperia events. 

How many people in Hesperia have been infected with the Coronavirus? 

For more information on infection rates and death rates in the San Bernardino County, please check out the COVID-19 Surveillance Dashboard below. You may also visit the San Bernardino County COVID-19 Response website.

Where can I get tested for the coronavirus within the City of Hesperia or other High Desert communities?

Yes. The County of San Bernardino has been working closely with the High Desert community to provide safe and reliable ways of testing for COVID-19. For more information on coronavirus testing centers in the San Bernardino County, please visit our Coronavirus Testing Centers page.

Coronavirus Vaccine Rollout

When can I be vaccinated? 

The current vaccination distribution plan is divided into four (4) major phases: Phase 1A, Phase 1B, Phase 1C, and Phase 2. 

Phase 1A - Tier 1

  • Acute care, psychiatric and correctional facility hospitals
  • Skilled nursing facilities, assisted living facilities, and similar settings for older or medically vulnerable individuals
  • Paramedics, EMTs and others providing emergency medical services
  • Dialysis Centers

Phase 1A - Tier 2

  • Intermediate care, for persons who need non-continuous nursing supervision and supportive care
  • Home health care and in-home supportive services
  • Community health workers, including promotoras
  • Public Health field staff
  • Primary care clinics, including FQHCs, Rural Health Centers, correctional facility clinics, and urgent care clinics

Phase 1A - Tier 3

  • Specialty clinics
  • Laboratory workers
  • Dental/oral health clinics
  • Pharmacy staff not working in settings at higher tiers  

Phase 1B - Tier 1

  • Persons 75 years of age and older
  • Education (teachers, support staff)
  • Childcare
  • Emergency services (fire, police)
  • Food & agriculture (farmworkers, grocery store workers, food supply chain)

Phase 1B - Tier 2

  • Persons 65-74 years of age
  • Transportation and logistics (public transit, postal service)
  • Industrial, residential, commercial sectors, and sheltering facilities and services
  • Critical manufacturing
  • Incarcerated individuals
  • Homeless/unhoused

Phase 1C

  • Persons 50-64 years of age
  • Persons 16-49 years of age with underlying medical conditions and/or disability
  • Water & waste management
  • Defense
  • Energy
  • Chemical and hazardous materials
  • Communications & IT
  • Financial services
  • Government Operations/Community-based essential functions

Phase 2

  • Everyone else aged 16 years and older who are recommended for vaccine

What vaccination phase are we in?

The San Bernardino County is currently administering vaccines to individuals in Phase 1C.  For more information, please visit https://sbcovid19.com/

Where are the vaccine locations?

Vaccine locations are constantly changing as our vaccination distribution efforts ramp up. For the latest information on vaccination locations, please visit https://sbcovid19.com/vaccine/locations/#load

Is the COVID-19 vaccine safe? 

The San Bernardino County Department of Public Health reviews information regarding the safety and efficacy of vaccine candidates and follow guidance provided by California’s Scientific Safety Review Workgroup.

This workgroup consists of California scientists with expertise in immunization and public health that independently review the safety and efficacy of any vaccine that receives FDA approval.

These top health experts – guided by the principles of safety, equity and transparency – review and verify a vaccine’s safety before California makes a COVID-19 vaccine available.

I have more questions about the vaccines. Where can I learn more?

For more information on COVID-19 vaccines in San Bernardino County, please visit https://sbcovid19.com/vaccine/ or visit their FAQ page at https://sbcovid19.com/vaccine/faq/#load.

Coronavirus Testing in San Bernardino County

Where does the San Bernardino County stand now in its testing capacity?

The County has significantly expanded COVID-19 testing over the past several months. Since the pandemic began in March, we have conducted more than 800,000 PCR (polymerase chain reaction) tests, which indicate whether a person is currently infected with the coronavirus. We have also conducted some 20,000 serological tests, which may show whether an individual has antibodies indicating they successfully fought off the disease.

San Bernardino County is currently operating 11 COVID-19 testing sites and several one-day testing sites, strategically located throughout the 20,000-square-mile County, as well as six County Health Centers that provide care to underserved and vulnerable populations. In partnership with the California Department of Public Health, we also have three state testing sites in the county. Please refer to the State Testing sites tab. Additionally, private clinics, certain Rite-Aid Pharmacy locations, and HMO-operated facilities are also offering COVID-19 testing.

Who can be tested?

In the early weeks of the pandemic, testing was limited to certain at-risk individuals or frontline healthcare workers. However, we are now encouraging everyone to get tested — whether or not you have shown any symptoms of the disease.

"I do not have any of the symptoms associated with COVID-19. Why should I get tested?"

Studies have shown that many infected people show no symptoms of the disease, otherwise known as an asymptomatic carrier. That means that most of the people who carry the virus do not know it. Simply put, it’s possible that thousands of infected people could unknowingly spread the disease. 

Moreover, our ability to open certain sectors of the economy and keep them open depends on our meeting certain criteria set by the state of California. These indicators include the number of test conducted and positivity rates. If we can show we are testing a large number of people — while keeping the percentage who test positive down — we will be permitted to reopen additional schools and businesses.

How easy is it to get tested? How much time does it take?

Getting tested is easy. Although we recommend making an appointment on the COVID-19 Testing Sites web page (which can be accessed from the sbcovid19.com website), all County testing sites allow walkups. There may be a few different testing methods depending on the location or facility. All County-operated testing sites currently use a self-swab nasal test, while state and private sites my use other collection methods, such as a nasopharyngeal specimen collection which is a nasal swab administered by a healthcare professional. For a step-by-step guide on how to complete a self-swab nasal test, watch this video: https://youtu.be/UjwpnMxoAJI (en Español). It’s simple, quick and painless!

Testing takes 10-15 minutes. Sometimes there is a wait time so please prepare by using the restroom ahead of time, bring water to stay hydrated and something to keep yourself entertained while you wait. Wearing a face covering to your appointment is required. 

It is very important that you keep your appointment. If you are unable to make your appointment, please cancel it via the cancellation link in your appointment confirmation email.

How much does it cost to get a test? Is it covered by insurance? 

There is no cost for receiving the test. When you sign-up for an appointment online, you will be asked some basic information, including the name of your insurance provider, policy number and the name of your physician. Providing that information allows the County to file a claim with your insurance company and obtain reimbursement for the costs associated with your test. You will NOT be charged a co-pay, and the cost of the test will not be applied to your deductible. If you do not have insurance, you will be given the option of skipping that section of the appointment registration process. Either way, you will not be charged for taking the test. 

Do I need to make an appointment or can I just show up to a testing site?

While an appointment is suggested, many sites allow walkups to get tested. Visit sbcovid19.com and go to the COVID-19 Testing Sites page. For more information. Individuals with no internet access or who have access/functional needs can call to make an appointment at 909-387-3911.

How long before I learn the results of the test?

Test results are usually available within 48 hours, but can be up to 3-5 days. If you test positive, Public Health staff (or a health care provider) will call you as soon as possible. If you test negative, you will not receive a call from Public Health. Test results are delivered to the participant via patient portal or other electronic means such as email or text message. Information regarding the delivery of test results will be provided at the test location. If you have not received your test results from a County testing site within 5 days, please call the Test Results call center at 909-387-5155. If you test positive or negative for COVID-19, you should still should take preventive measures to protect yourself and others.

Where can I find out more information about Coronavirus Testing? 

The San Bernardino County COVID-19 FAQ website will have many more answers to your questions. Please visit https://sbcovid19.com/testing-sites/#faqs for more information. 


COVID-19 Symptoms

What are some of the Coronavirus symptoms? 

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you develop warning signs for the coronavirus, seek immediate medical attention. For more information on coronavirus symptoms, please visit CDC Coronavirus Symptoms website.

How does COVID-19 spread to others? 

  • The virus that causes COVID-19 most commonly spreads between people who are in close contact with one another (within about 6 feet, or 2 arm lengths).
  • It spreads through respiratory droplets or small particles, such as those in aerosols, produced when an infected person coughs, sneezes, sings, talks, or breathes.
    • These particles can be inhaled into the nose, mouth, airways, and lungs and cause infection. This is thought to be the main way the virus spreads.
    • Droplets can also land on surfaces and objects and be transferred by touch. A person may get COVID-19 by touching the surface or object that has the virus on it and then touching their own mouth, nose, or eyes. Spread from touching surfaces is not thought to be the main way the virus spreads.
  • It is possible that COVID-19 may spread through the droplets and airborne particles that are formed when a person who has COVID-19 coughs, sneezes, sings, talks, or breathes. There is growing evidence that droplets and airborne particles can remain suspended in the air and be breathed in by others, and travel distances beyond 6 feet (for example, during choir practice, in restaurants, or in fitness classes). In general, indoor environments without good ventilation increase this risk.

COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in many affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected. 

What can I do to avoid getting the Coronavirus? 

Practice Social Distancing by putting space between yourself and others. Continue to practice healthy habits to help slow the spread of coronavirus. 

  • Wash your hands for at least 20 seconds
  • Avoid touching your face
  • Clean/disinfect frequently used surfaces
  • If you’re sick, stay home
  • Visit www.coronavirus.gov for more information

What is the treatment for Coronavirus? 

There is no treatment specifically approved for this virus. From the international data available, of those who have tested positive for COVID-19, approximately 80% do not have symptoms that would require hospitalization. For patients who are more severely ill, hospitals can provide supportive care. Because there is not treatment for COVID-19 at this time, it is important to learn how to protect yourself and prevent the spread of the disease. 


Business and Employers

I have been laid off or furloughed due to the Coronavirus. What are my resources?

If you have been laid off or furloughed, you may file an unemployment claim online with the CA Employment Development Department. Due to the Coronavirus Aid, Relief, and Economic Security (CARES) Act passed by Congress on March 27th, 2020,  unemployment qualifications have been broadened to include more individuals who may not have qualified previously. To see if you qualify, please visit their website. 

If you are looking for work, numerous retailers are now hiring according to the CA Retailers Association. Please visit their website at https://calretailers.com/

What determines an essential and non-essential business?

Governor Gavin Newsom and the San Bernardino County have laid out their guidelines for determining essential business. Please visit the following websites for further guidance:

The following is a partial list of common business categories and functions that must remain closed:

  • Indoor and outdoor dining areas at restaurants 
  • Bars and nightclubs 
  • Entertainment venues and gaming centers
  • Gyms and fitness studios 
  • Public events and gatherings 
  • Convention centers and banquet halls
  • Barbers, hair and nail salons
  • Car dealership onsite sales
  • Non-Essential retail
  • Tattoo and body art studios
  • Hotels, motels and short term rentals that do not meet criteria specified in the Health Officer’s Order dated 04/02/20
  • Health and beauty spas, including massage services that are not under the license of a healthcare provider

Local businesses or residents can call the San Bernardino County COVID-19 hotline at (909)387-3911, Monday - Friday, 9AM - 5PM for more information on the county, state, and federal guidance on essential businesses.

What should I do if I see a non-essential business still operating?

Non-essential businesses as defined by county, state, and federal governments must shut down their facilities except for the following minimum basic operations: 

  • Activities necessary to maintain and protect the value of the business’s inventory and facilities; ensure security, safety, and sanitation; and to process essential financial transactions including but not limited to: payroll, employee benefits, property leases or mortgages, accounts payable and receivable, and taxes. 
  • Activities to facilitate owners, employees, and contractors being able to continue to work remotely from their residences.

To report businesses potentially operating in violation of the Governor’s Executive Orders,  please call the San Bernardino County Public Information Line at (909)387-3911. This line is available Monday – Friday from 9am – 5pm.

Are there any relief programs for businesses and workers? 

Please visit our Small Business Resource page for more information. 


Senior Assistance

Are there any resources to assist the senior population?

Please visit our Resources for Seniors page for more information.


Mental Health and Crisis Services

I’m feeling anxious and stressed. Are there any behavioral health services available? 

If you need to begin behavioral health services, please call the County Department of Behavioral Health access line at (888) 743-1478. Individuals with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms. Additional information and resources can be found on the Substance Abuse and Mental Health Services Administration website.

The Disaster Distress Helpline is available 24 hours a day and is answered by trained crisis counselors who can support you or someone you care about who may be feeling distress related to COVID-19. Call (800) 985-5990 or text ‘TalkWithUs’ to 66746. Local crisis services are available by the County Department of Behavioral Health at wp.sbcounty.gov/dbh/crisis-services. You may also call the Community Response Team that is in your area, open every day from 7 a.m. – 10 p.m.:

  • High Desert (Covering Victorville, Hesperia, Apple Valley, Phelan, Adelanto, Lucerne Valley, Barstow) 
    • (760) 956-2345


Housing or Eviction issues

Who should I contact about renter and landlord issues? 

Please contact Inland Fair Housing Mediation Board (IFHMB) for assistance or call (909) 984-2254 and leave a message. To report housing discrimination, call (909) 984-2254, extension 175. 


Volunteer Opportunities

Where can I find volunteer opportunities to help my community? 

Visit the County’s Neighbor2Neighbor Response Team website for information on how you can work in tandem with a variety of essential workers who are providing support and outreach in our community. 

You can also visit the California Volunteers website to learn about volunteer opportunities such as delivering meals, donating to or volunteering at a shelter or food bank, donating blood, and much more.