Bill Pay Information

Paying Your Bill

Your bill is due and payable upon presentation. Balances not paid by the due date are subject to a 1% penalty of your outstanding balance.  Bills that remain unpaid are subject to additional fees, property liens, and/or disconnection. For a full breakdown of fees and deadlines, visit Water Rates & Fees. If service is disconnected, service will not be restored until all fees are paid in full. If a property lien is served, the lien will not be removed until all fees are paid in full. For more information on property liens, visit Property Liens & Special Assessment to Tax Roll.

Please see the front of your bill for the exact due date

  1. Pay Online
  2. Pay by Phone
  3. Pay by Mail
  4. Pay in Person

Online:  Please be aware that we may be experiencing extremely high call volume. Customers are highly encouraged to pay their bills online and enroll in auto-pay. Click on the link below and enroll in our online account service. You will need to enter your water service customer number and service address to complete the enrollment process. 

Click Here to pay your Water Bill Online

Customers can manage their account 24/7 online with features such as:

  • View account balances
  • Make a one-time payment without enrolling
  • Pay with checking or savings account
  • Pay with debit/credit card including Visa, MasterCard, Discover, and American Express (convenience fee will apply)
  • Schedule a future payment
  • Enroll in paperless billing
  • Enroll in auto-pay
  • Enroll in Text to Pay (Short Message Service)
  • Enroll multiple accounts under a single log-in
  • Submit customer service questions

Auto-Pay:  You may enroll in auto-pay online using our online portal. Physical applications are available at the Water Billing counter.  You can use your bank account and the payment will draft on the due date.

Payments Made Through Your Bank:  When making payments through your bank, please ensure that your bank notates the correct water account number as shown on your bill.  Also, please note that although you may make payment arrangements through your bank electronically, some banks make payment to the Hesperia Water District by mailing a paper check.  As with all payments sent by mail, please ensure that sufficient time exists for the Water District to receive the payment by the due date.

Disclaimer

Accounts are not considered paid until the payment is received by the District.  It is the customer's responsibility to ensure that payments are received by the District by the due date.  The District is not responsible for lost or delayed mail.
 
Past Due Balance:  
If there is a previous balance shown on the bill, it is PAST DUE and your water service will be subject to property lien and/or disconnection and additional fees.   Recent payments may not be reflected on the bill.
 
Closing Balances/Credits:  Remaining balances may be transferred to another account held by the same customer.

Disputing your bill

All disputed bills must be submitted in writing or emailed to utbilling@cityofhesperia.us prior to delinquent/disconnection date. Each dispute will be reviewed on a case-by-case basis.