Bill Pay Information
Update - The Hesperia Water District is pleased to announce additional payment options for customers to pay their water/sewer utility bills, including automated Pay-by-Phone and Text to Pay (short message service) options.
Paying Your Bill
Your bill is due and payable upon presentation. Balances not paid by the due date are subject to a 1% penalty. Balances not paid prior to the disconnection date are subject to additional fees and/or disconnection. If service is disconnected, service will not be restored until all fees are paid with cash, money order, Visa, MasterCard, Discover, American Express, or Debit Card (a convenience fee will apply to payments made with credit/debit cards). Please see front of your bill for the exact due date. Your current payment may be made in the following manner:
Online: Please be aware that we are experiencing extremely high call volume. Customers are highly encouraged to pay their bills online. Click on the Pay My Water Bill button and enroll in our online account service. You will need to enter your water service customer number and service address to complete the enrollment process. Or you can make a One-Time payment with a debit/credit card (Visa, MasterCard, Discover, or American Express) or bank account without enrolling. A convenience fee will apply to payments made with credit/debit cards.
Customers can manage their account 24/7 online.
- Pay with checking or savings account
- Schedule a future payment
- View account balances
- Enroll in paperless billing
- Enroll in autopay
- Enroll in Text to Pay (Short Message Service)
- Enroll multiple accounts under a single log-in
- Submit customer service questions
Pay-by-Phone: With the automated pay-by-phone service, payments can be made from your bank account or with a debit/credit card (Visa, MasterCard, Discover, or American Express). A convenience fee will apply to payments made with credit/debit cards.
Auto-Pay: Applications are available at the Utility Billing counter or enroll online by clicking "Pay My Water Bill" tab. You can use your bank account and the payment will draft on the due date.
Mail: Send a check or money order with the bottom portion of your bill. Do not send cash. Payments can be mailed to Hesperia Water District, 9700 Seventh Avenue, Hesperia, CA 92345
Payments Made Through Your Bank: When making payments through your bank, please ensure that your bank notates the correct water account number, as shown on your bill. Also, please note that although you may make payment arrangements through your bank electronically, some banks make payment to the Hesperia Water District by mailing a paper check. As with all payments sent by mail, please ensure that sufficient time exists for the Water District to receive the payment by the due date.
In Person: We accept cash, check, and money order at the front counter inside City Hall. Debit/credit cards are accepted at a self-service Kiosk inside City Hall; a convenience fee applies to payments made with credit/debit cards.
Drop Box: For your convenience, a drop box is available at our office (9700 Seventh Avenue, Hesperia, CA 92345) for after-hour payments. Place your check or money order in an envelope and clearly label with your name, address and account number. Do not place cash in the drop box. Payments dropped off after 7:30 AM will not be posted to your account until the next business day.
Accounts are not considered paid until the payment is received by the District. It is the customer's responsibility to ensure that payments are received by the District by the due date. The District is not responsible for lost or delayed mail.
Past Due Balance: If there is a previous balance shown on the bill, it is PAST DUE and your water service will be subject to disconnection and additional fees. Recent payments may not be reflected on the bill.
Closing Balances/Credits: Remaining balances may be transferred to another account held by the same customer.