Starting / Stopping Service

How to Start New Service

To start new water and / or sewer service, visit the Utility Billing counter inside Hesperia City Hall or submit your request via email to utbilling@cityofhesperia.us.  A valid, government-issued photo identification will be required in addition to a completed New Customer Service Application for Water Service with signature.  A Customer Service Representative will be available to assist with this process.

Account Setup Fee

All new water accounts are assessed a $25 New Account Setup Fee, which is payable with the first water bill.

Deposit

If you are not a current or previous customer in good standing with a minimum of one year of good payment history, a refundable deposit will also be required. The deposit must be paid in full prior to signing up for water service. Deposits are based on the average water usage over the previous 12 months. Deposits are payable by cash, money order, Visa, MasterCard, Discover, American Express, or debit card. This deposit will be credited to the account after 12 months of on-time payments, or upon termination of services, whichever comes first. Refunds are typically issued within 6 weeks of termination.

How to Terminate Service

Visit the Utility Billing counter inside Hesperia City Hall, or contact the office by phone to terminate water service. Utility Billing requires a minimum notice of one business day to perform the turn-off of water services, as well as a forwarding address to send the final statement and / or any refund of deposit.

To terminate service electronically submit the Termination Service Form or fax terminations to (760) 947-1218. If you have any questions, please contact Utility Billing at (760) 947-1840.

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